customer-journey-map-framework-diagram-presentation-powerpoint

Customer Journey Mapping Framework Presentation Template

This Customer Journey Map Framework presentation template is designed to visualize the complete customer experience across multiple phases in a clear, structured, and engaging format. The slide presents a five-phase journey connected by a flowing path, enhanced with emotion icons and gradient indicators to reflect customer sentiment at each stage. This visual approach helps teams identify pain points, opportunities, and moments that matter throughout the customer lifecycle.

Ideal for strategy planning, UX analysis, and marketing alignment, this Customer Journey Map Framework enables presenters to explain complex customer behaviors in a simple, story-driven way. Each phase includes dedicated space for key insights, actions, and observations, allowing stakeholders to quickly understand how customer perceptions evolve from initial awareness to long-term engagement. The clean layout ensures readability while maintaining a modern, professional look suitable for executive presentations.

Fully editable in PowerPoint and Google Slides, this template works seamlessly across industries such as marketing, product management, SaaS, e-commerce, and service design. It can be effectively interlinked with related visuals like process diagrams, funnel slides, and dashboard summaries found in the Infographics/Process and Infographics/Flowchart categories, helping you build a cohesive, insight-driven presentation deck.

Features of this Customer Journey Map Framework template

• Five-phase customer journey layout with a continuous visual path.
• Emotion icons representing customer sentiment at each stage.
• Gradient progress indicators for visual flow and clarity.
• Editable text, icons, and colors for PowerPoint & Google Slides.

Why use this Customer Journey Map Framework template

• Clearly communicates customer experience across multiple touchpoints.
• Helps identify gaps, pain points, and optimization opportunities.
• Pairs well with other Infographics and Business slides for internal linking.
• Saves time with a ready-to-use, presentation-ready framework.

Who is it for

UX designers, product managers, marketers, consultants, CX teams, and business strategists mapping customer experiences, planning improvements, or presenting journey insights to stakeholders.