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Five-Stage User Journey Map Experience Presentation Template

This user journey map presentation template is designed to help teams visualize customer experiences across clearly defined stages. The slide is structured as a grid-based matrix, with five horizontal journey stages and vertical experience dimensions including objectives, needs, feelings, and barriers. This organized layout makes it easy to capture insights, align stakeholders, and identify key moments that influence user decisions. Sticky note–style cards and simple icons add clarity and visual interest without overwhelming the content.

Built for collaboration and analysis, this user journey map presentation template supports product discovery, service design, and UX research workflows. Each stage allows space for qualitative notes, emotional indicators, and experience markers such as positive moments, emotional high points, resolved issues, and loyalty signals. The clean white background and consistent grid ensure that insights remain readable during workshops, reviews, or executive presentations.

This user journey map presentation template helps transform scattered feedback into a cohesive narrative. By mapping objectives, needs, and pain points across stages, teams can uncover gaps, prioritize improvements, and design more user-centered solutions. Fully compatible with PowerPoint and Google Slides, the slide is easy to customize, duplicate, and adapt for different personas, products, or services.

Features of this User Journey Map template

• Five-stage user journey timeline arranged in a clear matrix layout.
• Dedicated rows for objectives, needs, feelings, and barriers.
• Sticky note–style cards with visual icons for experience highlights.
• Fully editable text, colors, and layout elements.

Why use this template

• Visualizes the complete user experience in one structured view.
• Helps identify emotional highs, pain points, and success moments.
• Encourages cross-team collaboration during workshops.
• Saves time documenting and presenting user research findings.

Who is it for

This template is ideal for UX designers, product managers, marketers, service designers, and research teams. It is also useful for startups, agencies, and educators who need to present customer journeys, improve experiences, or align teams around user-focused insights.